Use the form below to manage your membership or report a missed class/statutory holiday.
Membership Changes
Pause: Temporarily pause your membership for up to 3 months per calendar year (we’ll hold your spot in class). A fee of $35+GST per month per athlete will be applied during the pause period.
Drop: If your athlete is registered for multiple classes with us, but you would like to stop attending only some of them, please request a drop.
Cancel: If you would like to fully discontinue attending classes at Fitset, please submit a cancellation. A $50+GST registration fee will apply when you re-register. Your membership will remain active until the end of the month you choose for cancellation (not the month prior).
Add or switch: If you would like to add or switch classes (to take effect the following month), please contact our Customer Support team. These changes cannot be made via our portal.
Please email us at hello@fitsetninja.com if you are experiencing issues with your request.