Membership Management Portal

If you have an athlete currently registered in our weekly classes, please use our Membership Management Portal to pause, drop or cancel your membership.

Membership Changes & Absence Submissions

Pause: Temporarily pause your membership for up to 3 months per calendar year (we’ll hold your spot in class). A fee of $35+GST per month per athlete will be applied during the pause period.

Drop: If your athlete is registered for multiple classes with us, but you would like to stop attending only some of them, please request a drop.

Cancel: If you would like to fully discontinue attending classes at Fitset, please submit a cancellation. A $50+GST registration fee will apply when you re-register. Your membership will remain active until the end of the month you choose for cancellation (not the month prior).

Add or switch: If you would like to add or switch classes (to take effect the following month), please contact our Customer Support team. These changes cannot be made via our portal.

Class Absences: Report a missed class to ensure your athlete’s attendance records remain accurate.

Manage Your Class Membership

To modify your monthly Fitset Ninja membership, begin by entering the email address that you initially registered with. Please allow for up to 5 business days for changes to take effect.

Email*

No membership found for that email. Please ensure you are using the email you initially registered with.

Please select the type of membership change you'd like to make:

Pause for up to 3 months per calendar year.

We'll keep your spot in your class(es).

A fee of $35+GST per month per athlete will be applied during the pause period.

For athletes registered with multiple classes who want to drop a specific class.

You'll need to re-register for that class when you're ready to come back!

Cancel your membership if you need to suspend classes for more than 3 months.

Your membership will remain active until the end of the month you choose for cancellation (not the month prior). You’ll lose your current class spot and will need to re-register to return.

A $50+GST registration fee will apply when you re-register.

Report a missed class or statutory holiday.

← Change request type

Membership Form

Your Name*

Athlete Info

Select Athlete*

Month*

Our policy requires at least 7 days notice before the end of the month to process cancellation, pause, or class drop requests. If you wish to make changes within this 7 day window, a $25.00 administration fee will apply.

I accept that a $25.00 administration fee will apply for membership changes within the last 7 days of the month.

Reason for cancellation*

Date of Missed Class / Stat Holiday*

Fitset Ninja Pass Options*

Open Gym Pass Race Night Pass

Additional comments

Do you plan to return in the future?*

Yes No Unsure

How likely are you to recommend us to a friend?*

How can we improve our programs?

Experiencing a technical issue with the form? Please let us know!

Membership Management Portal

Manage Your Class Membership

Membership Form

Athlete Info

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